Submit your problem to our help desk system. If you have an urgent need, please contact our staff:
Students: Forgot your password?
Information Technology Support Generalist
Information Technology Director
- Log-on to the network with your own user-name and password.
- Log-off of the network before leaving the lab.
- No smoking is allowed in the building.
- No food or beverages are allowed in the labs at any time.
- No changes or rearrangements are to be made to any of the computers or their associated devices without first consulting the Computer Services Department.
- Students may play audio files and media, so long as headphones are used, and they do not disrupt other students in the lab
- No software/game installations are allowed on the lab computers.
- No children are allowed at the computers.
- Keep the hallway doors closed, so that the air conditioning and heating systems work properly.
- Users should clean up their workstations before leaving the lab.
- Users should recycle all unwanted printouts in the labeled boxes.
To request any IT/AV equipment, please submit a helpdesk ticket via http://help.dawson.edu. Here is a list of the equipment available:
- portable projectors
- portable screens
- MacPro (for video editing)
- HD video camera (on-campus only)
- DVD-VCR convertor
- TV’s with VCR and DVD
- projector stands (can also be used for a laptop)
E-mail Issues, Features, and Network Accounts
Q: How do I check my email?
Q: I don’t remember my username or my password?
A: Self-service password resets have been implemented for most campus logins. If you cannot login to a computer, you must stop by the Computer Services office.
Q: Can I see if my class is cancelled by checking my email?
A: You can signup for emergency alerts and class cancellations via Squawker.
Q: How long will my email account be available to use?
A: Your account will remain active until you leave DCC. After that point, we will send out an e-mail alerting you when we intend to purge old accounts. You will then have the opportunity to keep your account as an alumnus.
Q: I cannot connect to the Internet?
A: If you are unable to connect to the internet, check to make sure that the network cable at the back of the computer is plugged in and there is a light lit up indicating a link. If this isn’t the case and the problem proves to be more elusive, please call us in the Technology Department and we will address the problem. Should you be having this problem at home, call your local Internet Service Provider to assist you.
Anti-virus and Spyware Issues
Q: I do not have an anti-virus program installed on my computer, does the college have a free one I can use?
A: The college does not provide anti-virus software for students, but BitDefender has a version that is free for student use. It is quite effective and easy to use. We recommend ESET Anti-Virus or the regular version of BitDefender if you can afford it.
Q: How do I know I have spyware on my computer?
A: If your computer is not behaving normally, you likely have spyware. Pop-up windows, slowness, extra toolbars in Internet Explorer, or internet issues are typical symptoms of an infection. When scanning with ‘spyware cleaners’, you will often see Tracking Cookies listed. These will not harm your computer, but are placed by certain companies to try and monitor your browsing habits for marketing research. It’s like Nielson Ratings for TV, except without your permission (and they won’t pay you $5 either).
Q: What programs should I use to remove spyware from my computer?
A: The Technology Department has several different tools we recommend for cleaning spyware from computers. They are Spybot: Search & Destroy and Ad-aware SE. These programs can be obtained from the internet free of charge (try a Google search) or you can ask one of us in the Technology Department and we will happily provide you with copies. The programs function very much like an anti-virus scanner. They have libraries that will need to be updated, and you just instruct them to scan your computer and they will identify the spyware and allow you to remove it. In addition, the NOD32 Anti-virus that is installed on all campus computers has built-in anti-spyware capabilities. Additionally, eset.com has an online version of NOD32 that is quite effective if all else fails.
Network Resource Issues
Q: Is there a way to save my files to the network so that I can access them from any computer I log in on?
A: Yes, each student has a mapped network folder created for them on their first log-in to the domain. This is known as your U: Drive and any files you save there can only be accessed by you. You will find your U: Drive listed in My Computer.
Q: Are we able to access any of the Library’s resources online?
A: Yes, you can access the library’s catalog, databases, and other resources from the library page.
Q: I have wireless on my laptop, are there any locations on campus where I can connect to the network wirelessly?
A: Yes, there is wireless access in all campus buildings. These access points utilize the 802.11g/n standard. If your computer is older and still utilizes 802.11b, it will still work, but may not be able to connect in all areas. The name of the DCC wireless network is ‘DCCsecure’.
- Employees and students can take advantage of special offers from Microsoft and Dell
- If you need help, never be afraid to ask. If it’s not urgent, use the helpdesk.
- Never keep all of your eggs in one basket, and don’t put your computer files in a basket either. Save important documents often (train yourself to press Ctrl+S every minute or so), and save the most important files to at least two separate locations. Example: save it to a USB thumb drive, your U drive on campus, and/or your hard drive on your computer. If this confuses you, feel free to ask for assistance at the Computer Services office.
- As mentioned before, a good way to have a backup of your files is to save them on a USB thumb drive. They can be purchased at the campus bookstore.
- The labs can be used anytime classes are not in session. Go ahead, make yourself at home (but remember to follow the rules).
If you don’t acquire your music from an authorized source, you could have to pay up to $4,000 to settle a lawsuit.
Using a peer-to-peer (P2P) file sharing network to download or upload songs seems convenient, but it can often come at unseen cost. No matter what end of the illegitimate file sharing process you are on — downloading, uploading, or both — you are putting yourself at risk.
There are many cheap and legal sites to download music, TV shows, and movies from. Give one of these services a try:
- ABC.com TV Shows
- [adult swim] Video
- Amazon MP3 Downloads
- Amazon Instant Video
- AOL Music
- ARTISTdirect Network
- Audio Lunchbox
- Best Buy
- BET Music
- BET Shows
- Blackberry World
- Blockbuster on Demand
- Bravo TV
- Cartoon Network Video
- CBS Video
- CD Baby
- Christian MP Free
- Clicker (formerly Modern Feed)
- Comedy Central Video
- Criterion Online
- The CW Video
- Dimple Records
- DirecTV Watch Online
- Disney Videos
- Dish Online
- Download Fundraiser
- The Electric Fetus
- Epix HD
- Film Fresh
- FOX on Demand
- FX Networks Video
- Gallery of Sound
- Google Play
- HBO GO
- Hulu Movies & TV
- Independent Records & Videos
- iTunes Movies, Music, & TV
- LifeWay Music
- Live Well Network
- MAX GO
- MTV Music
- MTV Video
- Music Millennium
- Muve Music
- myLifetime Video
- MySpace Music
- NBC Video
- Netflix Movies & TV
- Neurotic Media
- Nick.com Videos
- Nick Jr. Video
- Nook Video
- Paramount Movies
- PBS KIDS GO!
- PlayStation Store
- Popcorn Flix
- Public Domain Torrents
- Redbox Instant
- Reeltime Television Network (RTVN)
- Showtime Online
- Sony Entertainment Network / Unlimited Video
- South Park Episode Player
- STARZ PLAY
- TBS Videos
- Top Hits Entertainment
- TVLand Video
- USA Network Full Episodes
- Verizon On Demand
- VH1 Full Episodes
- Walmart Movies & TV
- Warner Archive Instant
- Windows Media Guide
- Xbox Video
- X Factor USA
- Xfinity TV
- Yahoo! Music
- YouTube Shows
- YouTube Movies
- YouTube Music
Getting your media from legal sources also offers benefits:
- There is no violation of copyright infringement, so no risk of being fined.
- A variety of the latest and most popular music is available from authorized paid websites, so you can get high-quality recordings from reliable sources.
- You don’t have to worry about downloading viruses and malware when you download from legal sites.
- The prices on legal sites are relatively inexpensive, outweighing the hefty costs you could take on if you’re sued for illegitimate downloading.
It just makes more sense to play fair.