TITLE: Associate Director of Instructional Technology
POSITION: EXEMPT, full time, 12 months
DIVISION: Business and Finance
SUPERVISION RECEIVED: Director of Information Technology
SUPERVISION EXERCISED: IT Specialist I’s, IT Specialist II’s, Student Employees
JOB SUMMARY: Position is responsible for guiding and supporting all instructional technology systems, services, facilities, and operations at the College. This includes classrooms, computer labs, distance learning, and instructional software. The position is responsible for facilitating and effectively integrating the use of various forms of technology into instructional programs through consultations with and training of faculty and staff.
Employees at Dawson Community College are required to demonstrate kindness, respect, integrity, professionalism, and caring regard. We adhere to the highest ethical standards in the fulfillment of our jobs, to honor the College and university policies and procedures and to promote the educational objectives of the institution. Respect creates an atmosphere conducive to learning. Respect, in this sense, is a minimum threshold for our interactions with each other. A higher threshold is a “caring regard” for the people with whom we work.
Professionalism at DCC includes being mindful of our actions when working with students, colleagues, co-workers and our community members. Respect and “caring regard” for those with whom we share the common purpose of serving students is a paramount value. Professionalism and respect for others is an expected part of DCC job performance.
Nature of Work: This position performs professional and technical duties in the operation of instructional technology components for the campus. Position must pay attention to detail and timeliness of activities. Position works primarily indoors and will frequently perform heavy lifting (computers, servers, audio/visual equipment, and computer related hardware). Position must be able to troubleshoot problems and establish good relations with the faculty and the community.
Personal Contacts: Frequent contact with college employees, students, community members, and vendors.
Supervision Received: Position is self-directed; receives work orders and email concerning problems or need for information and/or assistance.
Supervision Exercised: On a daily basis, position will supervise Information Technology Specialists and assigned work study students. Position will train all personnel to perform job duties according to best practices to prevent loss or damage of information and equipment.
Essential Functions: Position requires ability to: design, install, maintain, and administer complex instructional technology systems; communicate effectively orally and in writing; prepare and present policies and procedures for department and institution; make long-term plans for instructional technology deployment and management that align with the Strategic Plan of the Institution; manage records and equipment where errors could severely disrupt operations and cause irrecoverable loss; visually demonstrate and inspect equipment; prioritize work; operate a computer and related equipment; troubleshoot information technology problems; train faculty and staff in use of technology; maintain inventory; purchase, install and maintain technological equipment and software; purchase, install and maintain audio/visual equipment.
AREAS OF JOB ACCOUNTABILITY AND PERFORMANCE:
- Support faculty in the effective use of instructional technologies in support of the College mission.
- Install/maintain faculty hardware.
- Install/maintain instructional software supported by technology department as defined in Technology Plan for the current academic year.
- Install/maintain common printers, and departmental printers as needed.
- Install and maintain copiers and maintain associated network links.
- Train faculty in the use of approved technology under college control.
Instructional Lab Management:
- Responsible for all computer labs and shall install and maintain all application-level software used for instructional purposes and associated devices such as scanners, printers, cd/dvd-roms, etc.
- Maintain hardware and network connectivity of all lab machines, including Internet services.
- Responsible for all A/V equipment including TV’s, VHS players, DVD players, Laserdisc players, projectors, interactive boards, overheads, sound equipment, projection screens, document cameras, video cameras, and digital cameras.
- Maintain inventory of bulbs and accessories for all equipment.
- Train faculty and staff in use of A/V Equipment.
- Thorough understanding of PC architecture and design.
- Establish standards for computer systems used by faculty and staff, and in labs.
- Maintain computers, monitors, printers, mice, keyboards, scanners, etc.
- Setup and maintain operating systems: Windows and Mac OS
- Support and troubleshoot Microsoft Office
- Basic troubleshooting of the following applications:
- Internet Explorer
- Mozilla Firefox
- AutoCAD 2010
- Adobe Creative Suite – Dreamweaver, InDesign, Photoshop, Illustrator, etc.
- Maintain classroom computers and software.
- Setup and maintain other classroom equipment: Interactive Boards, Projectors, Document Cameras, etc.
- Provide web technologies to assist instruction (Moodle and Acrobat Connect).
- Provide and maintain network storage for classroom materials.
Distance Learning Technology:
- Manage connections with CCCOnline or other partners (e.g., The American Campus)
- Manage Adobe Acrobat Connect contracts and service.
- Administer Moodle system.
- Manage Moodle resources and data.
- Train faculty on the use of Moodle.
- Participate in related committee work on a regular basis.
- Install/Maintain library computers and servers.
- Maintain library connectivity.
- Maintain connections with off-campus library resources.
- Provide off-campus access to library resources.
- Participate in related committee work on a regular basis.
Performs other duties as assigned.
Knowledge: This position requires an extensive knowledge of set-up, repair, and maintenance of instructional and personal-computer hardware and software. Knowledge of operating systems, including Windows, Linux, and Mac OS.
Skills: This positions requires excellent written and verbal communication skills. Requires the ability to support faculty of varying levels of comfort and sophistication with technology and a strong understanding of the unique technology needs of faculty and students in the College environment. Must be skilled in the use, set-up, repair, and maintenance of computer and instructional technological systems. Skills in software and hardware troubleshooting, including the administration of an enterprise learning management system (Moodle). Skills in equipment and software training.
Abilities: This position requires the ability to: be self-directed; supervise; keep abreast of new technology; troubleshoot; train employees; lift and carry computer components; communicate effectively orally and in writing; follow verbal and written instructions; establish effective working relationships with faculty, fellow employees, supervisors, and the public.
JOB PERFORMANCE STANDARDS:
Evaluation of this position will be based primarily upon performance of the preceding requirements and duties. Examples of job performance criteria include, but are not limited to, the following:
- Adheres to the highest standards of professionalism and confidentiality.
- Works effectively with faculty of varying levels of comfort and sophistication with technology.
- Performs assigned duties.
- Competently installs and maintains instructional technological systems for the college.
- Capably trains faculty and staff in the use of computers and instructional technology.
- Demonstrates knowledge of networking, A/V equipment, and Internet technologies.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Observes safety and security procedures; Uses equipment and materials properly.
- Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
- Effectively supervises Information Technology Specialist I and II and student employees.
- Establishes good rapport with community for use of instructional technology services.
- Maintains accurate and timely records.
- Prepares and submits accurate and timely reports.
- Deals tactfully and courteously with stakeholders; Manages difficult or emotional customer situations; Responds promptly to customer needs.
- Observes work hours.
- Is consistently at work and on time.
- Understands basic business practices.
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit situation; Able to deal with frequent change, delays, or unexpected events.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
- Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Seeks increased responsibilities; Takes independent action.
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
- Establishes and maintains effective and efficient working relationships with Department supervisors, employees, students, other agencies, and the general public.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:
- A Bachelor’s Degree in Computer Information Systems, Computer Science, or a related degree and/or equivalent experience in a related field/college setting.
- Five or more years of experience with instructional technology and faculty support, and computer hardware and software support and maintenance.
- Must be able to be bonded and submit to a criminal background check.
- Must possess valid MT driver’ license.
INQUIRIES MAY BE DIRECTED TO:
Human Resources Department
Qualified protected class individuals are encouraged to apply. Dawson Community College must comply with the Immigration Reform and Control Act of 1986. If hired, you will be required to provide documents to show your identity and authorization to work.
Dawson Community College does not discriminate on the basis of creed, race, religion, gender, national origin, age, disability, veteran status, genetic information, pregnancy status, marital status, gender identity or expression, or sexual orientation with respect to access, employment, programs, or services.
The College is in compliance with Executive Order 11246; Title VII of the Civil Rights Act of 1964, as amended by the Equal Employment Opportunity Act of 1972; Title IX regulation Implementing Educational Amendments of 1972; Section 504, Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; the 1991 Civil Rights Act; the Age Discrimination in Employment Act of 1967, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974; Title 49, the Montana Human Rights Act; and all other federal, state, and college rules, laws, regulations and policies.
Inquiries or complaints concerning these matters should be brought to the attention of Leslie Weldon, Human Resource Director, Title IX Coordinator. Telephone: (406) 377-9412. Email: [email protected] Mailing Address: Leslie Weldon, Title IX Coordinator, 300 College Drive, Glendive, MT 59330