TITLE: Enrollment Management Specialist: Student Success Specialist
DEPARTMENT: Enrollment Management
STATUS: Full Time, Classified
SUPERVISION RECEIVED: Assistant Director of Recruiting
SUPERVISION EXERCISED: Student Employees, Student Ambassadors
DUTIES AND RESPONSIBILITIES:
Student Success Specialists make a difference in students’ daily lives by helping them obtain the education they need to succeed in their careers. The Student Success Specialist will work extensively with students to identify and evaluate students’ goals, ensure enrollment requirements are met, and establish proper expectations.
In addition, the Student Success Specialist generates excitement, builds rapport, and empowers students to take their next steps. Student Success Specialists also provide outstanding student service by answering questions, mitigating concerns, providing program information, and monitoring students’ progress throughout the enrollment process. A successful Student Success Specialist is expected to meet goals that are based on established benchmarks across various metrics and will collaborate with other DCC staff to serve students. Student Success Specialists utilize multiple systems to accurately track and report all student activity and progress.
EMPLOYMENT WITH DAWSON COMMUNITY COLLEGE:
Employees at Dawson Community College must demonstrate kindness, respect, integrity, professionalism, and caring regard. We adhere to the highest ethical standards in fulfilling our jobs, to honor the College and college policies and procedures and to promote the educational objectives of the institution. Respect creates an atmosphere conducive to learning. Respect, in this sense, is a minimum threshold for our interactions with each other. A higher threshold is a “caring regard” for the people with whom we work.
Professionalism at DCC includes being mindful of our actions when working with students, colleagues, co-workers and our community members. Respect and “caring regard” for those with whom we share the common purpose of serving students is a paramount value. Professionalism and respect for others is an expected part of DCC job performance.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Maintain a positive and influential attitude with all students, colleagues, faculty and all departments.
- Collaborate with and work closely with Enrollment Management Specialists. Advisors, Residence Halls and Student Life.
- Work closely with and support the success of students through regular meetings, workshops, information sessions, advisement and other related activities.
- Provide support to all students connecting them with program advisor/faculty, coaches, and other service areas.
- Contact and follow up proactively with prospective students via telephone, email and other forms of communication.
- Provide walk-in support (tours, etc.) to all prospective students.
- Manage student applications throughout the enrollment process using best practices, i.e., follow-up appointments, managing multiple priorities and meeting deadlines.
- Collaborate with Enrollment Services staff, Student Life and advising to perfect the Admissions funnel. Track students and predict outcomes.
- Follow up with students who did not complete their program at DCC and recruit back to DCC.
- Establish proper expectations regarding the student experience and DCC’s culture.
- Evaluate students’ academic goals to ensure goals align with degree program selection.
- Resolve students’ questions and concerns throughout their enrollment process.
- Guide students in fulfilling program requirements.
- Maintain a current understanding of industry needs and degree programs.
- Remain compliant with standards, guidelines, and policies as set forth by DCC and the U.S. Department of Education.
- Lead all enrollment management events, such as Buccaneer Days, Advance Registration, Freshmen Awareness, Orientation etc.
- Create, manage, and project budgets for Enrollment Management events. Monitor the assigned budget to ensure fiscal accountability.
- Review and implement all functions of recruitment, such as email, mail, constant contact, etc.
- Assist with projects and events evaluation, reports and enrollment grant applications as needed.
- Hire, supervise, and lead student workers and student ambassadors.
- Work with IT to create and maintain a web based resource of all prospective student contacts.
- Provide assistance to other areas of the department as needed, e.g., processing admission applications, collecting student payments, helping with enrollment etc.
- Participate with committee structure as directed.
- Define work schedule with supervisor. Hours include some evenings and weekends.
- Passion for helping individuals improve their quality of life through education.
- Adaptable to change in a fast-paced environment and ability to adjust priorities as circumstances dictate.
- Receptive to feedback and coaching.
- General knowledge of college admissions processes gained through enrolling in a DCC setting or recruiting experience.
- Excellent verbal and written communication skills.
- Must have basic computer skills, including experience working with Microsoft Office programs, navigating multiple software programs simultaneously, and managing high volumes of phone calls and emails.
- Aptitude to quickly learn new technologies such as Microsoft Office, email clients, telephony systems, etc.
- Experience or willingness to work with adult learners in a on-campus and distance-learning environment.
- Highly proficient analytical thinking and problem solving skills.
- Ability to complete assigned duties in an organized and detailed fashion.
- Take initiative to assist and support others.
- Collaborative and cooperative attitude when working with coworkers and students.
- Well-developed sense of integrity and commitment to student satisfaction.
DCC values professionalism in its employees. The following attributes and behaviors are identified as examples of what is expected of an employee:
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal effectively with frequent change, delays, or unexpected events.
- Adheres to and maintains strict confidentiality with all fiscal, human and labor relation information.
- Attendance – Is consistently at work and on time.
- Business Acumen – Understands basic business practices.
- Change Management – Communicates changes effectively.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
- Delegation – Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- Initiative – Seeks increased responsibilities; Takes independent action.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Managing People – Includes staff planning, decision-making, facilitating and process improvement; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Improves processes, product and services.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Quantity – Meets productivity Standards; Completes work in timely manner; Strives to increase productivity; Works effectively.
- Safety and Security – Observes safety and security procedures; Uses equipment and materials properly.
- Strategic Thinking – Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
- Inclusion – Provides an environment that is inclusive of all students and supports underrepresented students.
- Assessment – Assesses annual performance and works closely with the enrollment management team.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Dawson Community College is an equal opportunity provider.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination education, or a combination of some higher education and experience equivalent to:
- Bachelor’s degree or combination of experience and education.
- Experience in higher education, customer service, sales, recruitment or enrollment management.
- Ability to engage the public and create positive relationships.
- Experience using Microsoft Word and Excel.
- Working knowledge of word processing, spreadsheets and database use or willingness to gain necessary skills.
- Valid Montana Driver’s License
PREFERRED EDUCATION AND EXPERIENCE:
- Bachelor’s Degree
- 2 + years of experience in sales, customer service, recruitment or enrollment management.
- Experience in Higher Education
COMPLETED APPLICATION PACKET MUST INCLUDE:
- Completed Dawson Community College application
- Current resume
- Cover Letter
- Copies of college transcripts (original transcripts required, if hired)
- Three professional references (names, email addresses, and phone numbers).
INQUIRIES MAY BE DIRECTED TO:
Human Resources Department
The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate. This institution is an equal opportunity provider.
Qualified protected class individuals are encouraged to apply. Dawson Community College must comply with the Immigration Reform and Control Act of1986. If hired, you will be required to provide documents to show your identity and authorization to work.
Nondiscrimination Policy: Dawson Community College does not discriminate on the basis of creed, race, religion, gender, national origin, age, disability, veteran status, genetic information, pregnancy status, marital status, gender identity or expression, or sexual orientation with respect to access, employment, programs, or services. The College is in compliance with Executive Order 11246; Title VII of the Civil Rights Act of 1964, as amended by the Equal Employment Opportunity Act of 1972; Title IX regulation Implementing Educational Amendments of 1972; Section 504, Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; the 1991 Civil Rights Act; the Age Discrimination in Employment Act of 1967, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974; Title 49, the Montana Human Rights Act; and all other federal, state, and college rules, laws, regulations and policies. Inquiries or complaints concerning these matters should be brought to the attention of Leslie Weldon, Title IX Coordinator. Telephone: (406) 377-9412. Email: firstname.lastname@example.org Mailing Address: 300 College Drive, Glendive, MT 59330.